The warranty period is twenty-four months.
Wholesale orders (B2B contracts), claims and warranty are governed by the Commercial Code. The warranty period is six months.
Warranty claim process
Fill a claim form
Purchasers-consumers have the right to withdraw from the contract within a period of 14 days
Withdraw in 14 days - conditions:
Please take into the account that consumer has a right to withdraw from the contract within a period of 14 days just because this allows to check a product in a same way like in the standard retail shop. That means that product can't be used, damaged and should be clean. It's sufficient to drive maximally 500 meters to check a vehicle and driving properties. All cost related to repairing a vehicle, so it's has same look and parameters as a new one, will be fully charged to consumer in a case that speedometer show longer driving distance (new tyres, new speedometer, etc.).
1. Purchaser may apply a claim:
a) Only at the seller of the product.
2. Purchaser may claim a defect:
a) In writing to the seller’s address.
b) In person in the seller’s shop.
We do not accept warranty claim by email.
3. Purchaser may claim a defect only before the end of the warranty period.
4. Purchaser has to provide:
a) Goods complete including all accessories.
b) Copy of the invoice.
c) Warranty certificate / certificate of delivery.
d) Message for the service (defect description, warranty claim reason).
e) Contact information (name, surname, address, phone number).
f) The scheduled maintenance service history.
5. Claims, including the removal of defects, must be handled without undue delay within 30 days from the date of the claim.
The warranty does not cover:
- usual wear and tear, defects resulting from normal use;
- defects on discount-related parts;
- goods damaged by falling down or by improper use of the product;
- goods damaged by natural disasters.
All costs related to a repair in those cases will be borne by the customer upon his agreement.
Spare parts are sold as an expendable supplies and their lifetime is maximally 6 moths, depends on usage conditions. Those parts must be used only on a corresponding vehicle and only by professional mechanist. Otherwise warranty claim will not be accepted.
We recommend assembling any vehicle delivered in an original package by a professional service. Defects caused by unqualified assembling are excluded from warranty.
False warranty claim
If the product was found not defective by the seller (testing the product) or the claim doesn’t fulfill manufacturer’s warranty coverage, such warranty claim will be treated as false and the product will be returned to the purchaser.
In the event that a consumer dispute arises between the seller and the purchaser from the agreement which cannot be settled by mutual agreement, the consumer may submit a proposal for an out-‐of-‐court settlement of such a dispute to a designated extrajudicial dispute resolution body, which is
Česká obchodní inspekce (Czech trade inspection)
Ústřední inspektorát – oddělení ADR
120 00 Praha 2
The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
In the event of any discrepancies between the Czech and English versions, the Czech version shall prevail.
Valid from: 1.12.2019